NPS Surveys for Equipment Dealerships

Most equipment dealers assume that if a customer does not complain, everything is fine. In reality, customers who are unhappy almost never tell you. They simply stop coming back. Rental contracts expire. Service visits disappear. Parts orders go to another supplier.

Without a structured feedback system, dealerships are blind to early warning signs. By the time churn shows up in revenue, it is already too late to recover the relationship.

NPS surveys give equipment dealerships a clear, measurable view of customer satisfaction after every interaction. Whether a machine was rented, a repair was completed, or a sale was closed, the customer is asked to rate their experience and share feedback.

This transforms customer sentiment into actionable data instead of guesswork.

What happens without NPS surveys

• Unhappy customers leave silently
• Service problems go undetected
• Rental and parts churn increases
• Management lacks visibility

Chasi automatically sends NPS surveys after sales, rentals, service visits, and parts transactions. Customers receive a simple, mobile-friendly message asking them to rate their experience and provide optional comments.

When a customer gives a low score, Chasi immediately flags the account and alerts the appropriate team. Service managers, rental desks, or sales reps can step in before the relationship is lost. High scores can be routed to sales teams for referrals, upsells, or renewal conversations.

All feedback is logged and connected to the customer record in your CRM or DMS. This gives leadership a real-time view of satisfaction trends across locations, departments, and customer types.

What this delivers

• Early detection of unhappy customers
• Faster issue resolution
• Higher rental and service retention
• Stronger lifetime customer value
• Data-driven management decisions